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Frequently Asked Questions
Are Your T-Shirts/Sweatshirts True To Size?
The manufacturer recommends the following:
- For a relaxed fit: Order 1 size up
- For a loose fit: Order 2 sizes up
- For an oversize fit: Order 3 sizes up
Please use the Size Chart on each product to ensure you are ordering the correct size.
A good way to understand the size chart is to lay your favorite shirt at home flat and measure armpit to armpit and compare the measurement to the size chart in the photos.
How Should I Wash and Care for My Apparel?
PLEASE WASH BEFORE WEARING. A pre-treatment is added during the printing process and your item needs to be washed before wearing so that it doesn't fade in the sun or run if it is raining.
- Machine wash cold (max 30C or 90F) with like colors
- Wash the item inside out to protect the print
- Do not bleach
- Tumble air dry and hang up
- Iron on low heat, inside out, and not directly over print
- Do not dry clean
What Apparel Brands Do You Offer?
We believe you deserve the best—no scratchy, stiff, or low-quality tees here.
Our shirts are made using top-tier brands like Comfort Colors, Bella + Canvas, Rabbit Skins (Infant/Toddlers), and Gildan, chosen based on the style and fit.
Every piece is soft, comfortable, and made to last.
Will Colors Look Exactly Like the Photos?
Please note that, due to variations amongst computer monitors, actual colors may vary slightly from what appears on your screen.
Additionally, all the physical accessories and decor that you see in the photos are not included.
What Printing Method Is Used for Apparel?
Direct to Garment (DTG) printing is used.
DTG produces sharp, detailed, and vibrant full-color prints. The ink soaks into the fabric, making the print feel soft and comfortable to wear.
With proper care, DTG prints can be durable and long-lasting, and it can be used on a variety of fabrics, including cotton.
DTG printing typically uses water-based inks, which are considered more environmentally friendly than solvent-based inks used in other printing methods.
How Long Does Shipping Take?
Processing Time:
Coffee & tea orders are typically processed and shipped within 1–2 business days. Merchandise is typically processed and shipped within 2–4 business days.
Estimated Shipping Times:
- USPS Standard Shipping: Typically 5–8 business days after processing
- DHL / OnTrac / UPS / FEDEX: Typically 5–8 business days after processing
- Alaska, Hawaii, Puerto Rico, and U.S. Territories: May take an additional 7–12 business days
All orders are shipped with tracking.
Where Do You Ship?
We are a US based company and currently ship throughout the United States, Puerto Rico, and U.S. Territories, as well as FPO and APO locations.
International shipping is not offered at this time.
What If I Enter the Wrong Shipping Address?
Please provide complete and accurate shipping information at checkout and review it carefully before finalizing your order.
We are unable to assume responsibility for delays, lost packages, or additional costs resulting from incorrect or incomplete shipping information provided at checkout.
If an order is returned due to an incorrect or incomplete shipping address, we reserve the right to charge an additional shipping fee to reship the package.
What Is Your Return & Refund Policy?
Coffee & Tea: Due to the nature of the product and food safety concerns, returns or exchanges are not accepted for these items.
Apparel & Merchandise: All purchases are made to order, so there are no returns or exchanges.
Please make sure you are using the size charts and double check the color before placing your order.
What If My Item Arrives Damaged or Incorrect?
If your item arrives defective, damaged, or you receive the wrong item, please contact us immediately with a clear photo of the product and packaging.
If you are unable to provide photos of both the damaged product and the shipping packaging, your request may not be approved.
Can I Cancel or Modify My Order?
Because each item is made to order, cancellations or modifications must be made within 2 hours of ordering.
Production begins shortly after your order is received to ensure timely delivery.
Can I Track My Order?
Yes. Once your order has been placed, you will receive an order confirmation email.
As soon as your order ships, we will send tracking information so you can monitor its progress.